5 Order Confirmation Tips

If you run an eCom site, most likely your system sends out an order acknowledgment e-mail upon receipt of an order. If you don’t have a system that does this — time to upgrade to one that does!

There are certain basics you need to make sure are included in that e-mail to enhance confidence, avoid confusion and to ensure your customers are given the information and perception that you are in fact a legitimate enterprise.

Include these 5 Order Confirmation Tips in every order e-mail and watch your repeat business soar!

1. Make sure you mention your site, your site URL and have your contact information within the e-mail. This helps to make it convenient for customers to contact you with any questions they may have in regard to that acknowledgment.
2. Include as many details as possible when it comes to the products or services ordered and whether they are in stock to ensure that all parties are on the same page.
3. Since your dot com many not exactly match your formal company name, to avoid confusion when your customers receive their credit card statements, include a brief note telling them what to look for when it comes to your business/company name on their statement.
4. Include a mention of what the customer can expect from that point forward. Shipment confirmation, time factors, etc.
5. If your site includes a login area or section where customers can view the status of their order, be sure to include a link to this URL in the confirmation e-mail.

The bottom line is to not leave customers wanting when it comes to acknowledging the order and money just spend with you. By including these extra tidbits in your order acknowledgment e-mails, you save on customer service inquiries while also giving customers the confidence that you are on top of things and can be trusted with their future business.

You might also find these posts interesting:

1. Customer Service and E-mail Etiquette E-mail Etiquette is not for customer service reps alone. It...
2. Include All Your Contact Info! You need to have your physical address available on your...
3. Top 10 Web Site Mistakes 10. Selling the same stuff 100,000 sites are already selling...
4. Failed Expectations = No Orders I talk about perceptions all the time. From how new...
5. 5 Tips for Building an Ecommerce Website That Pays   With online companies and businesses raking in profits from...