E-mail Sent to Wrong Person!

This week I received several panicked e-mailers asking my advice and help as to what they should do being they had sent e-mails to the wrong person. “Can I get the e-mail back?” Nope. One was typing about the “wrong person” in a not too kind manner to another friend and inadvertently copied the “wrong [...]

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Business E-mail Tone: What They REALLY Meant Was…?

This week I’ve had more than a handful of folks e-mail me with dilemmas that had to do with interpreting what someone “meant” in a business e-mail they received. When the verbiage they were upset about was provided to me, in most cases I didn’t have the same take or reaction. In regard to one [...]

Some More Info for You:

1. Business E-mail Tone is Critical!
2. In Business E-mail Tone is Everything!
3. That’s Not What I Meant?

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You Are Bold When You Bold Your E-mail

No doubt about it if you make the extra effort to bold select text in e-mail you are being bold! Don’t underestimate how bolding certain words or sentences can make an otherwise benign statement one with emphasis. To bold only certain terms or phrases certainly makes a point of making a point. Then, if you [...]

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Business Text Messaging Etiquette

Many of the concepts that apply to email apply to text messaging regardless of platform (Desktop, Laptop, PDA, Blackberry, iPhone, Pocket PC) and visa-versa. The key is courtesy and clarity in your communications. You need to use Instant Messaging (IM) or Text Messaging properly with consideration for the person on the other side. First and [...]

Some More Info for You:

1. Business E-mail and TANSTAAFL
2. Business E-mail Etiquette: The One Thing That Matters
3. Business Email Away Message Etiquette

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No E-mail Etiquette Training?

I read a recent study that reflected over 50% of businesses still do not offer any sort of E-mail Etiquette Training! No wonder so many employees, customer service reps and business owners themselves seem to not realize the importance of proper practices. At the same time, we as consumers need to brush up on these [...]

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How to Send a Business for Sale E-mail Notice

A site visitor was curious and pondered: My business partner and I are selling our small company. We have a group of companies in our industry who we’d like to e-mail, announcing we are for sale. Our sell sheet is finished, but we’re not sure what to write in the actual e-mail message (cover letter). [...]

Some More Info for You:

1. New Business Announcement Protocol
2. When To Send a “Thank you!” E-mail Revisited
3. Business & E-mail Address Privacy

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