Take 5, Then Click Contact

I have over 10 of my own Web sites. As with NetManners.com and my WordPress Consulting site, when an e-mail request comes in, I review and respond promptly. One thing I noticed as of late is the increasing amount of e-mailers that either do not read what is on my site or in my previous [...]

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More Questions on New Business E-mail Announcements

This seems to be a topic folks continue to struggle with.  Mostly because I am not making it easy for them by saying, “Go ahead — mass mail (spam) away!”. Here are some additional questions I receive by those who have read this post, New Business Announcement Protocol… “Can you e-mail someone you don’t know [...]

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Business E-mail Follow Up Concern…

A site visitor was curious and pondered… We are in negotiations with a major retail chain. I e-mailed our contact on Tuesday – after waiting two weeks for her vacation. This person promised to get back to us and review the documents. This is a big deal for our company and there has not been [...]

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Including Your Signature in Your Signature?

A site visitor was curious and pondered: You claim we should create our business e-mails the same as if they were on our business letterhead. After my closing (Sincerely,) am I supposed to include my actual handwritten signature like I do on off-line business letterhead, before my signature file? No, you are not supposed to [...]

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Think Twice Before Replying to All

When do you use Reply to All on a mass e-mail where numerous contacts are listed in the To: field? In most cases you don’t use Reply to All — you only reply to the Sender. For business e-mails, unless you know that your reply is necessary for everyone in the To: field to see, [...]

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Business Onliners: You MUST Be Open to Learning

On a daily basis I am faced with communicating with business onliners who disregard the importance of Business E-mail Etiquette.  Even clients who have been with me for over a decade, who know I have numerous sites and books on the topic, still reflect no effort to communicate in a tech savvy manner. When discussing [...]

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