Company-Customer Pact

May 20, 2008 by Marge
Filed under Helpful Articles, Online Business

I ran across a neat little site that reflects the fact that both companies and customers should share equal responsibility during the business relationship process. All too often now-a-days you run into companies with sub-par customer service, know it and don’t seem to care. On the flip-side there are those customers who are darned right unprofitable and unwilling to even make an effort to be a good customer.

The Company-Customer Pact states simply and clearly a call for shared responsibility. There are only 5 points to each side for each of us to be aware of and strive to incorporate in our business dealings. I can emphatically state, and proudly so, that the 5 Company points are those at the core of how I’ve run my business for over 13 years. I believe that why I’ve been able to survive amidst a see of wannabes and less scrupulous consultants.

From the customer POV, I’ve also held up that side of the bargain when dealing with company’s that through my frustration seem to not deserve the benefit of the doubt. But I understand, probably because I am a business owner myself, how stuff can happen and how I would appreciate customers who would behave as I do when things don’t go right. Problems will happen — it’s all about how each side reacts.

If you run a business, incorporate these points into your day to day operations. If you are a customer, these little tid-bits will help you to be viewed as a customer worth catering to.

The bottom line is treat others as you would have them treat you — regardless of what side of the screen you are on.

How is your company run? What type of customer are you?

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