Forwarding Business E-mails

I type tons of e-mails every day. In the back of my mind, I am always aware that my e-mails can be forwarded without my knowledge or permission. Yes, one should always ask permission to forward e-mails sent to them first before doing so. Most lack the courtesy and professionalism to do so.

Over the years, I’ve had many of my e-mails replying to client concerns or requests forwarded to competitors without my permission. Being I know what I am doing and my knowledge and expertise are backed by over a decade of experience, I can see why someone would want my opinion and share it with those who state to the contrary.

But forwarding my e-mails is not the proper way to question another provider’s methods or motives. What one should do is either ask if it is O.K. to send my e-mail along, or type your own e-mail and ask your own questions to those with whom my advice has raised concern.

What is equally as interesting is how threatened and defensive the company/individual who has been forwarded my e-mail responds. Being I do know what I am talking about — some will reflect their agreement in an off-handed techno-babbled kind of way. The others — well, what do you think it says that rather than stick to the issues at hand they question my experience and motives? Clearly having not checked out this site they only serve to embarrass themselves. That’s a company to stay clear of.

Online, you’ll find that there will always be different ways to approach any given project or process. It is up to you as the customer to do your due diligence as to who knows what they are talking about and has your best interest at heart.

To pit two potential providers against each other ( don’t play that game) simply reflects your lack of knowledge, tech savvy and professionalism. Don’t be surprised if the provider who had the experience, honesty and good intentions is pleased to leave you in the hands of their competitor.

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